Exchange Policy
We are committed to satisfying our customers; therefore, we offer a product exchange service under the following conditions:
1. Exchange Period
- The product can be exchanged within 14 days from the date of purchase.
- In the case of a manufacturing defect, the exchange is possible within 30 days from the date of purchase.
2. Exchange Conditions
- The product must be in its original condition, unused, and returned with all tags and accessories.
- A purchase invoice or proof of payment must be provided.
- If the defect results from misuse, the exchange request will be refused.
3. Exchange Methods
- The exchange can be carried out in one of our stores or through customer service.
- For exchanges made by shipping, delivery fees are the responsibility of the customer, unless it is a manufacturing defect.
4. Receipt of the Replacement Product
- The replacement product will be delivered after the condition of the returned item has been verified.
- If the same product is not available, the customer may choose another product of equivalent value or pay the price difference.
